1. Overview

Impact Injury Center ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our office, or receive treatment at our clinic.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

We may collect the following types of information depending on your interaction with our practice:

Personal Information

• Full name, date of birth, and contact information (phone, email, mailing address)
• Insurance information and policy details
• Attorney name, firm, and contact information (for personal injury cases)
• Emergency contact details

Protected Health Information (PHI)

• Medical history, current symptoms, and injury details
• Examination findings, diagnoses, and treatment records
• Diagnostic imaging results (X-rays, MRIs)
• Treatment plans, progress notes, and clinical outcomes
• Billing and payment records related to your care

Website Information

• IP address, browser type, and device information
• Pages visited, time spent on site, and referral sources
• Information submitted through contact forms

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and coordinate your chiropractic care and rehabilitation treatment
• To process billing, insurance claims, and attorney lien arrangements
• To produce medical records, narrative reports, and legal documentation related to your case
• To communicate with you about appointments, treatment plans, and follow-up care
• To communicate with your attorney or legal representative regarding your treatment and records, with your authorization
• To respond to inquiries submitted through our website or by phone
• To improve our website, services, and patient experience
• To comply with legal and regulatory requirements

4. HIPAA Compliance

Under HIPAA, we are permitted to use and disclose your Protected Health Information for purposes of treatment, payment, and healthcare operations without your written authorization. For all other uses and disclosures, we will obtain your written authorization unless otherwise permitted or required by law.

Our Notice of Privacy Practices is available at our clinic and will be provided to you at your first visit. You may also request a copy at any time by contacting our office.

5. When We Disclose Information

We do not sell, rent, or trade your personal or health information. We may disclose your information in the following circumstances:

• For Treatment: To other healthcare providers involved in your care, such as specialists, imaging centers, or referring physicians
• For Payment: To insurance companies, third-party billing services, or your attorney's office for processing payment related to your care
• For Legal Proceedings: To your attorney or legal representative, with your signed authorization, for purposes related to your personal injury case
• As Required by Law: To comply with federal, state, or local laws, court orders, subpoenas, or other legal processes
• For Public Health and Safety: As required by law for public health reporting, abuse/neglect reporting, or to prevent serious threats to health or safety
• Business Operations: To trusted service providers who assist us in operating our practice (e.g., IT support, appointment scheduling software), subject to appropriate confidentiality agreements

6. Your Rights

Under HIPAA and applicable state law, you have the following rights regarding your health information:

• Right to Access: You may request a copy of your medical records and health information maintained by our practice
• Right to Amend: You may request that we correct or update information in your medical record that you believe is inaccurate or incomplete
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information
• Right to Request Restrictions: You may request that we limit how we use or disclose your health information, although we are not required to agree to all requests
• Right to Confidential Communications: You may request that we communicate with you through a specific method or at a specific location
• Right to a Paper Copy: You may request a paper copy of our Notice of Privacy Practices at any time
• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services

To exercise any of these rights, please contact our Privacy Officer using the information provided at the bottom of this policy.

7. Website & Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and to analyze website traffic. Cookies are small data files stored on your device that help us understand how visitors interact with our site.

We may use the following types of cookies:

• Essential Cookies: Required for basic website functionality such as page navigation and form submissions
• Analytics Cookies: Help us understand how visitors use our website so we can improve content and performance (e.g., Google Analytics)

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website but will not impact your ability to contact us or receive care.

Please note that information submitted through our website contact forms is not encrypted in the same manner as information within our clinical systems. Do not submit sensitive medical details through our website contact forms — please call our office directly for clinical inquiries.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your personal and health information in accordance with HIPAA Security Rule requirements. These measures include access controls, encrypted electronic records, secure physical storage, and staff training on privacy and security protocols.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standard of data protection.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of any website you visit.

10. Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We do treat minor patients in our clinic when accompanied by a parent or legal guardian, and health information for minors is handled in accordance with HIPAA and applicable Arizona state law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

Material changes to how we handle Protected Health Information will be communicated through an updated Notice of Privacy Practices as required by HIPAA.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to file a complaint, please contact us:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/ocr/complaints or by calling 1-877-696-6775. We will not retaliate against you for filing a complaint.